Shipping & Returns
RETURNS
We are committed to offering our Customers the finest Skin, Body & Cosmetic products available. If you feel the products you received from our Online Store do not meet this expectation, simply return the unopened, unused product and we will be happy to offer exchange or store credit for the full amount of the purchase.
We accept exchanges on all products if they meet the following conditions:
Item must be in original condition including original packaging and items must not have been opened or used. Shipping costs are not covered on any returns or exchanges being sent back. Should you request an exchange, the shipping will be covered by LIA REESE CANADA to send the new item out.
If you wish to return an item(s) from your online order, please fill out the "Return Section" of the invoice (the invoice is enclosed in your original order) and place it inside the return package along with the item(s) you wish to return. Please pack the contents carefully to avoid damage and retain a copy of the invoice for your records.
If you are returning an item(s) received as a gift, please check the box marked "Gift Return" on the back of the invoice.
For your convenience, we have provided an address label on the invoice that should be affixed to the outside of the return package. If the address label is not available, all returns should be addressed to:
Lia Reese Canada
Customer Returns
74 33rd St E
Saskatoon, SK S7K 0R9
To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via insured Canada Post Regular Parcel. Please retain receipts and tracking information for your records.
Regrettably, return shipping and handling charges are not refundable.
All Gift Cards cannot be returned or exchanged and are considered a final sale.
All sale & clearance items are final sale.
In the case of damaged items, please refer to the Damaged Items section below.
Your return will be processed promptly upon its arrival.
Please note: Only products purchased from liareese.com may be returned for exchange or store credit.
If you have questions about returns, please contact us by phone at 1-306-934-7546 or via our Contact Page.
DAMAGED ITEMS
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-306-934-7546, or within 14 days of receiving your order. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
NEW! Temporary Holiday Pickup Options
SHIPPING
ORDER PROCESSING, DELIVERY AND SHIPPING CHARGES
Shipping is available for all products, excluding gift certificates. Gift cards are electronic and delivered via email, valid only online at liareese.com. (Gift cards cannot be redeemed at any other LRC retailers or JFY Spas)
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday and Sunday will be processed on the following business day. Please allow 1-3 days for order processing plus shipping times noted below. If you have any questions concerning the processing or shipment of your order, please contact us via email or call us at 1-306-934-7546.
|
ORDER TOTAL (w/in Canada) |
STANDARD |
2ND DAY |
|
$0.00 - $149.99 |
CA $19.00 |
CA $24.00 |
|
Over CA $150.00 |
FREE |
CA $21.00 |
*All orders currently shipping via UPS during Canada Post strike
*Wholesale orders do NOT qualify for free shipping. Shipping will be billed at the time the order ships and varies depending on weight and location.
|
ORDER TOTAL (United States) |
STANDARD |
2ND DAY |
|
$0.00 - $124.99 |
CA $35.00 |
CA $40.00 |
|
Over CA $125.00 |
CA $35.00 |
CA $40.00 |
*All orders currently shipping via UPS during Canada Post strike
*Wholesale orders do NOT qualify for free shipping. Shipping will be billed at the time the order ships and varies depending on weight and location.
|
ORDER TOTAL (outside of North America) |
STANDARD |
2ND DAY |
|
$0.00 - $124.99 |
CA $45 |
Not Available |
|
Over CA $125.00 |
CA $40 |
Not Available |
*All orders currently shipping via UPS during Canada Post strike
*Wholesale orders do NOT qualify for free shipping. Shipping will be billed at the time the order ships and varies depending on weight and location.
Standard orders: Orders placed with Lia Reese Canada Online via Standard Service ship from Canada via Canada Post and are delivered in 5-7 business days from the order’s ship date. Please note that shipping to rural or remote destinations may result in extended shipping times of up to 14 business days.
Express orders: Orders placed with Lia Reese Canada Online via Express Service ship from Canada via Canada Post: Express Post and are delivered in 2-3 business days from the order’s ship date. Please note that shipping to select rural or remote destinations may result in extended shipping times of up to 8 business days. Express Service may not be available for some remote destinations. Express orders will typically be processed the same day the order is placed if your order is received by 11:00 am EST. Orders received after 11:00 am EST will be processed on the next business day. Express orders may require a signature upon delivery.
Wholesale orders do NOT qualify for free shipping. Shipping will be charged / billed upon shipping and varies depending on weight and location.
Receive free standard shipping with any CAD $150+ purchase. No offer code necessary. Orders under CAD $150 are shipped via Standard Shipping for a flat rate of $. In addition, we offer Express Shipping for a flat rate of $.The order value is the subtotal of your order not including tax.